I have been having my Traverse serviced at Win Kelly since my family moved to Maryland. I think your people are friendly and accomodating. However, my experience with my Chevrolet product is a different story. This weekend it appears that the pinion gear within the steering mechanism failed. This resulted in a $1300 repair bill. The backstory on my situation is that I come from a GM family. My father worked for Chevy and all of my family members have purchased GM products. Conversely, my wife's family is a staunch purchaser of Honda products. I purchased the Chevy Traverse for my wife to drive my kids. As a result, for the last 5 years I have been driving her 2003 Honda CRV. I can tell you that other than changing the oil, filters and tires, that vehicle got to 212,000 miles without any problems. Conversely, this Chevy has reached 100,000 miles and is already having part failures in areas of the vehicle that would not be expected to fail so quickly. Further, these failures are not covered by a warrantee and Chevy passes these expenses on to their customers. Based on the issues we are starting to have with our Chevy, I will be hard pressed to purchase a Chevy product in the future. In this day and age, people have a great number of options when purchasing a vehicle. When given the option of buying a car that is having major part failures at 100,000 miles or purchasing a car that will be reliable with little maintenance up to 200,000, the only thing Chevy will be able to fall back on is brand loyalty. In this economy, I can tell you that such loyalty only goes so far. I'm sorry to say the Chevy may have lost a loyal customer and my experience has not been lost on my family either.
Eric Hitzel
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