Customer Reviews

I brought my 2010 Corvette in for an oil...

I brought my 2010 Corvette in for an oil change. The technician notice that it was running a little rough and suggested that I get the fuel injectors serviced. That seemed to do the trick because now it runs smooth again. I was in and out in less than 2 hours.

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The backend office was a completely short...

The backend office was a completely short staffed the day I went in. But overall the sales team was great. I ended up getting a vehicle that I am truly pleased it.

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HI - I really appreciate the...

HI - I really appreciate the truthfullness of Aurel in your Service Departmaent when he services my 2003 Cadillac. He will not replace parts unless he feels it's absolutely necessary - this is incrediable in this day and age. Aurel plays a large part in where I will purchase my next vehicle.

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Very friendly, fast, efficient both over...

Very friendly, fast, efficient both over the phone and at the dealership.

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I have been having my Traverse serviced at...

I have been having my Traverse serviced at Win Kelly since my family moved to Maryland. I think your people are friendly and accomodating. However, my experience with my Chevrolet product is a different story. This weekend it appears that the pinion gear within the steering mechanism failed. This resulted in a $1300 repair bill. The backstory on my situation is that I come from a GM family. My father worked for Chevy and all of my family members have purchased GM products. Conversely, my wife's family is a staunch purchaser of Honda products. I purchased the Chevy Traverse for my wife to drive my kids. As a result, for the last 5 years I have been driving her 2003 Honda CRV. I can tell you that other than changing the oil, filters and tires, that vehicle got to 212,000 miles without any problems. Conversely, this Chevy has reached 100,000 miles and is already having part failures in areas of the vehicle that would not be expected to fail so quickly. Further, these failures are not covered by a warrantee and Chevy passes these expenses on to their customers. Based on the issues we are starting to have with our Chevy, I will be hard pressed to purchase a Chevy product in the future. In this day and age, people have a great number of options when purchasing a vehicle. When given the option of buying a car that is having major part failures at 100,000 miles or purchasing a car that will be reliable with little maintenance up to 200,000, the only thing Chevy will be able to fall back on is brand loyalty. In this economy, I can tell you that such loyalty only goes so far. I'm sorry to say the Chevy may have lost a loyal customer and my experience has not been lost on my family either. Eric Hitzel

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Robert Haas was our salesman. He was...

Robert Haas was our salesman. He was friendly, personable, professional, and helpful. He made my first-time car-buying experience worthwhile.

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I am usually someone that does not spend a...

I am usually someone that does not spend a lot of time in a dealer. In fact my previous 3 purchases of Chevy's have been from the same dealer, Chevy Chase Cars, who is no long a Chevrolet Dealer. My method in the past was to call Chevy Chase, tell them what I was looking and if they had one,tell them to call me back. This time I recalled, believe it or not, that Chris at Fred Frederick Chrysler, recommended WInKelly for some service work they couldn't do. So, since I was ready for a new vehicle I contacted WinKelly. The experience could not have been any better. My sales rep, Robert Hass, was fantastic as well as Robin in the finance office. One thing is for sure, when I am ready to purchase another vehicle it will be from WinKelly

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Oil change and 27 point inspection.

Oil change and 27 point inspection.

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I was serviced very quickly for an oil...

I was serviced very quickly for an oil change and tire rotation. Tony handled my service very propyl and professionally.

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Had a recall issue. Was told it would...

Had a recall issue. Was told it would take a few hours...it took less than one.

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